The Employees Provident Fund Organisation has been able to extend access of its services to its members through mobile governance with smartphone penetration

The EPFO’s UMANG app (Unified Mobile Application for New-age Governance) has been a success among Provident Fund subscribers. The app has enabled the PF members to utilize services during COVID-19 pandemic from the comfort of their homes in a hassle-free manner, said a report by The Financial Express.

The PF members can access 16 different services of the EPFO through the app. It has been found out that during the Covid-19 pandemic period from April to July 2020, a total of 11.27 lakhs claims were filed online through the UMANG App. This was an increase of 180 percent compared to 3.97 lakhs claims submitted from December 2019 to March 2020, said the report.

The Financial Express reported that the most popular service used by members through the UMANG app is viewing ‘Member Passbook’. From August 2019 to July 2020, this service attracted 27.55 crore views through the EPFO Member Portal; the same facility of viewing Member Passbook through UMANG App attracted 244.77 crore API hits, the report said.

To ensure the secure delivery of its services at the doorsteps on its 66 lakh pensioners, EPFO brought the facility of ‘view pensioner passbook’ as well as updating the Jeevan Pramaan Patra on UMANG app, said the report.

The report further noted that UAN activation registered 21,27,942 API hits while the e-KYC services recorded 13,21,07,910 API hits on the app from April to July 2020.

EPFO has become the largest organization on UMANG accounting for more than 90 percent of the footfall on the app.

Read the complete report in The Financial Express